We treat customer support as a partnership

From planning to implementation and onboarding to ongoing strategic optimiztion and support, Liquibase is here to be your database DevOps partner.

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Support levels & SLAs

Choose Standard or Premium support for Liquibase Pro to get coverage that fits your team’s needs.

Standard support

Premium support

Sev1 - Urgent

Catastrophic Failure – all work has halted or a work stoppage is imminent. The application system is unavailable or unusable. Or, data is being corrupted and work must be stopped to avoid further corruption/loss of data.

1 hr2

30 min2

Coverage

Business hours¹

24/7

Sev2 - High

Application Inoperable/Data Corrupted – an application in the system is not working or has limited capability and the problem significantly impacts the customer.

2 hrs2

1 hr2

Coverage

Business hours¹

24/7

Sev3 - Medium

Feature not working as documented – application has issues that can impact customer but that do not stop customer from performing daily business. Or, issues for which there is a reasonable workaround.

8 hrs2

4 hrs2

Coverage

Business hours¹

Sev4 - Low

Informational Question/Cosmetic Issue – problem/question with day-to-day operational issues, cosmetic problem with user interface, error in documentation

1 business day

Coverage

Business hours¹

¹7am - 7pm CT(GMT-6), Monday through Friday, excluding U.S. holidays. ²Initial response.

Help is always available

Any time, day or night, any Liquibase user can turn to these always-available resources:

Documentation

Liquibase University

Liquibase Community Forum

YouTube

Discord

StackOverflow

Database DevOps training from the engineers behind Liquibase

Liquibase University takes DBAs, developers, and anyone else on the team from the fundamentals to the core commands of Liquibase. Master these courses for your official certification.

Enroll in Liquibase University

The trusted database DevOps partner

There’s a reason we lead the Database Devops category in relationship, value, and features. We listen to your challenges not just to solve today’s problems, but to help you plan for the future as your business evolves.